Description
Who we are
Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.
Life at Faye
At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.
Responsibilities
Be the IT sole owner end to end:
- Deliver day-to-day IT support, onboarding/offboarding, and self-service tools.
- Own full asset lifecycle: procurement, setup, support, and retirement.
- Enable hybrid and remote work with secure access and reliable A/V infrastructure.
- Implement and manage security and compliance (SSO, MFA, endpoint protection).
- Lead IT strategy and execution, including roadmap planning and standards.
- Integrate systems with Okta to support automation and workflows.
Requirements
Required Experience
- 5+ years in IT management, including 2–3 in tech startups or fast-growing companies
- Expert in Okta, Google Workspace, and Apple Business Manager
- Built and led annual IT roadmaps with cross-functional coordination
- Implemented SSO, MFA, MDM; familiar with SOC 2 compliance
- Managed VPNs and SaaS tools for distributed teams
- Oversaw large-scale device inventory and A/V setups
- Proven IT support experience, including end-to-end onboarding and offboarding
Additional Skills & Traits
- Balance of hands-on execution and strategic planning – equally comfortable fixing a laptop or building a roadmap.
- Able to work independently, prioritize, and communicate clearly.
- Service-oriented mindset – enabling employees rather than acting as a “gatekeeper.”
- Fluent in English; comfortable working with remote, global teams.
- Hybrid role based in our Tel Aviv office, requires on-site presence 4-5 days a week.
